My phone rang last night, Tesco Customer Services no less.
Sorry about the incident with our trolleys, I have spoken to the likely store and they have taken measures to stop the trolleys being taken, they have a gadget on the front wheels.
Well it evidently doesn't work, says Lesley
Well, yes, you only have to wheel the trolley on the back wheels and you can overide it, says Tesco
Exactly, hence seven trolleys in the lock. What are you going to do about securing your trolleys properly?
That's it, there is nothing more we can do.
Not true! What about a coin in the slot solution. It works because the Stalybridge ALDI store which is immediately adjacent to the lock in question and uses the coin in the slot didn't have any of their trolleys in the canal.
We won't do that. Tesco have decided not to go down that route because our customer feedback says they don't want it.
So there you have it. Tesco don't give a toss - what a surprise!