Tuesday, 1 December 2009

Trolley Update - Tesco don't give a toss

My phone rang last night, Tesco Customer Services no less.
 
Sorry about the incident with our trolleys, I have spoken to the likely store and they have taken measures to stop the trolleys being taken, they have a gadget on the front wheels.
Well it evidently doesn't work, says Lesley
Well, yes, you only have to wheel the trolley on the back wheels and you can overide it, says Tesco
Exactly, hence seven trolleys in the lock. What are you going to do about securing your trolleys properly?
That's it, there is nothing more we can do.
Not true!  What about a coin in the slot solution.  It works because the Stalybridge ALDI store which is immediately adjacent to the lock in question and uses the coin in the slot didn't have any of their trolleys in the canal.
We won't do that. Tesco have decided not to go down that route because our customer feedback says they don't want it.

So there you have it.  Tesco don't give a toss - what a surprise!

4 comments:

Bruce in Sanity said...

have you reported it on the trolley report page?

Shortened URL:

http://zeevaem.notlong.com

I know you had the team out, but wouldn't trust BW to join the dots!

Cheers

Bruce

grey wolf said...

they will presumably if they were heavily fined and made to pay for any damage/work they have caused to have done by their neglect! They are quite expensive to boot you would think they would want to hang on to them.

Nb Caxton said...

Hi Bruce
I hadn't bothered to report the trolleys but I have now, thank you for the link.
Lesley

Nb Caxton said...

Hi Greywolf
The ONLY route to the heart of Tesco is through their bottom line and if BW invoiced them every time they recovered a trolley they may listen - nowt else will work I fear.
Lesley