My letter to The Times

Sir
I recently wrote to Huw Irranca Davies, Waterways Minister at the Dept of Farming and Rural Affairs (DeFRA). One month later I received an answer from the 'correspondence dept'. The response did not address the issues I had raised so I replied to this effect and asked that the Minister might DO something. Today I received the second reply, from the ‘correspondence dept’, which is exactly the same as the first and is prefaced, 'As I said before..'.
Is the Government more technically advanced than we are lead to believe, are they now using automatons to keep the tiresome letter writing electorate at bay?

Lesley K
Lincolnshire